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The team that builds it stays to run it.
Twelve months. Three phases. One named pod from kick-off to year end. Monthly sprint cadence for new builds, daily support in between. One predictable fee.
You end up explaining your own business to a team you've never met.
The senior people who won the deal disappear at go live. A different team starts learning your platform from scratch. Change orders pile up for work the original SOW should have anticipated. The partner you signed becomes hard to recognise.
Twelve months of build and support, run by the same pod from start to finish.
Kongo runs your HubSpot implementation as a twelve month programme. After go live, the same team carries you through hypercare and into BAU. New features build on a monthly sprint cadence, with support every day in between. One team for the year, on one predictable fee.
AI governance woven through every deliverable.
Discovery, AI readiness assessment, data migration and the core MVP build. We deliver the architecture that handles your primary business logic and establish governance boundaries.
Optimisation and secondary implementation. We build the remaining integrations and handle the exceptions real users surface. AI agent escalation paths are configured in this phase.
Builds and support continue, and AI governance keeps being refined. The system changes as your business changes.
Same Principal Solutions Architect, GTM Engineer and Customer Success Manager for the full twelve months.
Most HubSpot partners deliver with one team and support with another. The senior architects who win the deal disappear at go live. A new support team starts learning your platform from scratch.
Kongo doesn't operate that way. Your delivery pod stays with you for the full twelve months.
A planned shift in role, not in team.
From month six, the focus of the engagement moves from delivery to long term success management. Your GTM Engineer leads through Build, hypercare and the first six months of Production. Your Customer Success Manager steps into the lead relationship role for the rest of the year.
The team doesn't change. Who leads the relationship does.
Your business doesn't think in workflows. We do that work for you.
Translation is the work of understanding how your business actually operates and converting that into precise, executable logic.
When your GM says "we're losing deals in the middle of the funnel", our GTM Engineers unpack what that means. Perhaps the sales team has no structured follow-up. Perhaps deal stages don't reflect reality, so nobody trusts the forecast.
We turn that into rules the system can run.
Production is the configuration, integration and deployment of everything inside your HubSpot platform. Workflows, automations, pipelines, properties, integrations, reporting.
Our GTM Engineers use AI-assisted tooling to build at volume. Oversight, quality control and governance apply at every step.
The execution that turns translated rules into a working system.
No project hopping. No senior to junior swap.
Owns solutions architecture and custom development direction. Sets the technical strategy and signs off the architecture. Stays engaged through the sprint cadence for the full year.
Leads Translate work and Production builds. Owns delivery management through Translate, Build, UAT, hypercare and the first six months of Production.
Owns the relationship from month six through to year end. Carries the platform knowledge built during delivery into long-term success management.
We control when we build. The rest of the time, we're on hand.
From Phase 2 onwards, new builds run on a monthly sprint cadence. One designated sprint week per month, planned and prioritised with you in advance. The other three weeks are for support, training, calls, questions and translation work on what is coming up next.
This is the part most prospects find counterintuitive. Continuous building doesn't lead to good outcomes. It leads to brittle platforms and decisions made without enough thinking. Translation and Production deserve different attention windows. The sprint cadence respects that.
Business-critical change requests do not have to wait for the sprint. Time-sensitive work is handled when it needs to be.
Fair question. Here is what does not happen.
Work that fits your platform and agreed architecture moves through the monthly sprint cadence.
Translation work happens continuously.
Business critical exceptions get handled when they need to.
The same pod that built it runs it.
That is the whole rule.
Most clients start with a project and move to the programme.
The full programme as described. One named pod, three phases, monthly sprint cadence, twelve month team continuity.
Best for organisations committing to HubSpot as a strategic platform.
Fixed scope, fixed fee SOW for a single defined deliverable.
Best for a single project, or where procurement needs a traditional SOW format.
The old way. Still works. Just doesn't compound.