PROJECT IMPLEMENTATION

CRM Implementation with Kongo

Experience accelerated value and quicker launches with Kongo's CRM implementation services, meticulously designed to meet your specific business needs.

crm
A YEAR WITH KONGO

Divided into Strategic Phases

Our 12-month engagement is neatly organised into three distinct phases

PHASE 1
PHASE 1
Months 1-3

Discovery and Minimum Viable Product (MVP) Implementation

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phase2
PHASE 2
Months 4-6

Optimisation and Secondary Phase Implementation

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phase3
Phase 3
Months 7-12

Unlimited Telephone, Email Support, and HubSpot Executions

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review
EVALUATING OUR PROGRESS

Phase Reviews

At the end of each phase, we engage in a comprehensive review

  • We assess the goals set for the previous phase
  • We plan for the upcoming phases, pinpointing priorities and addressing any concerns
  • To round off Phase 3, we conduct a formal project completion session to ensure we have met your expectations to your utmost satisfaction.
discovery
UNEARTHING YOUR NEEDS

Discovery and Recommendations

At Kongo, we delve deep into your business processes through our rigorous discovery procedure, examining your marketing, sales, and service operations. Upon wrapping up the discovery phase, our skilled solution architects will craft a bespoke HubSpot implementation plan, which will be shared with you and your team for insightful feedback.

session
GUIDING YOUR JOURNEY

Strategic Sessions

As your implementation unfolds, Kongo will steer you through strategic discussions on a wide array of subjects, encompassing data segmentation, customer journeys, automation strategies, sales forecasting, developing service SLAs for customer support success, and more.

communication
KEEPING YOU IN THE LOOP

Communications Strategy

We'll provide a robust communications strategy so you're never left wondering about our next update. You'll always know when to expect communication from us, what it will entail, and which Kongo team member is responsible for it.

To ensure your satisfaction throughout the project, we'll request you to complete customer satisfaction surveys (CSAT). This helps us gauge your contentment with the project's progress and the value HubSpot is delivering to your business.

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