.png?width=33&height=24&name=Funraisin%20(1).png){kind=small}
.png?width=27&height=27&name=Practice-Evolve%20(1).png){kind=small}
.png?width=25&height=24&name=Petexec%20(1).png){kind=small}
Challenges:
Launching new locations, The Bathhouse & Native State aimed to build effective engagement and membership growth strategies from the ground up. They wanted to implement best practices from day one, ensuring consistent customer experiences and operational efficiency. Additionally, integrating Mindbody and TRYBE systems was essential for seamless data flow and a unified view of customer interactions. Their goal was to personalise communication, automate engagement workflows, and gain insights into campaign performance to make data-driven decisions.
Solutions:
We implemented HubSpot to establish best practices from the beginning, supporting The Bathhouse & Native State’s new locations with automated, personalised engagement workflows. By syncing Mindbody data, we tracked visitation and triggered re-engagement campaigns for inactive clients. Personalised emails and SMS reminders delivered timely incentives, encouraging repeat visits. Integrating TRYBE streamlined class bookings, while custom dashboards provided real-time insights. This proactive approach ensured consistent experiences and operational efficiency right from launch.
Key Achievements:
Successful Launch with Best Practices: Implemented automated engagement workflows and streamlined operations, setting a strong foundation for consistent customer experiences from day one.
Seamless System Integration: Integrating Mindbody and TRYBE systems with HubSpot ensured unified data management, reducing administrative tasks and enhancing operational efficiency.
Conclusion:
By implementing HubSpot from the outset, we enabled The Bathhouse & Native State to launch new locations with best practices, ensuring consistent customer experiences and efficient operations. Automated engagement workflows delivered personalised communication, driving repeat visits and membership growth. Seamless integration with Mindbody and TRYBE systems centralised data management, reducing manual tasks and empowering the team to focus on delivering exceptional in-person experiences. This proactive, best-practice approach not only enhanced operational efficiency but also built strong community connections, driving sustainable growth while maintaining the brand’s high standard of customer engagement and support.