Discovery index
3/5 Sales-side · Tranche 1
Document TypeDepartment Discovery
DepartmentWealth Planning (PWP)
ClientAllianceCorp
Generated2026-05-21

Wealth Planning (PWP).

Opportunities & deals. PWP (Property Wealth Planner) takes the converted lead from Discovery, runs Strategy Session → PP Session → Stock Allocation → Property Selection through to a property presentation conversion. This is where the lead becomes a master opportunity and stock gets allocated.

01Overview

Discovery snapshot for this department.

Everything that's already documented in Confluence for this department, surfaced for the discovery session itself. Each section below mirrors the structure of the section page in the source (and the consolidated cross-department doc) but filtered to just this team's scope.

6
Requirements
6 must · 0 nice
2
Dept fields
on this team's pages
105
Shared fields
flagged for this dept
37
Validation rules
on SF currently
6
Reports
2
Open actions

Suggested discovery prompts for this session

  • Walk through Strategy Session → PP Session → Stock Allocation. Where does the opp record actually get created?
  • Stock allocation: the brief says PWPs can allocate 3 properties per viable purchase per client. Where is that enforced today? Where should it be enforced post-migration?
  • PP Allocated stage — what happens when two PWPs allocate the same stock? The whiteboard mentions a priority list — show me that.
  • What information do you need from Discovery on day one of a new opp? Right now it's the fact find Google Sheet + master opp — does that need to change?
  • Property Presentation Conversion — what marks an opp as "converted"? What triggers move to Contracts?
02Process Map

Strategy session → Property Presentation → Stock Allocation.

Whiteboard shows the four PWP stages. Detail boxes for each step exist in source but are off-frame in the SVG approximation — open the PDF in the mirror for verbatim notes.

04 · PWP
PWP Process
PWP START Step 1: Strategy Session Held by PWP Step 2: PP Session (Property Presentation) Booking Step 3: Stock Allocation and Property Hold Process Step 4: Property Selection & Equity through to Property Presentation Converted
03User Personas

Who actually touches the CRM in this team.

RoleNameNotes
DirectorJim Chara
Sales ManagerShantell Sinclair
Property Wealth PlannerAnna Savio
Property Wealth PlannerNick Koumourou
Property Wealth PlannerDavid Brown
Property Wealth PlannerMartin Wyatt
DC CadetElliott Daisley
DC CadetAbeer Muhammad
DC CadetWilliam Zhu

9 role(s) documented.

04Business Requirements

6 requirements · 6 must-haves.

Yellow MUST HAVE pills mark items targeted for Stage 1 Mission Migrate. Nice-to-haves can land in Stage 2 or behind a feature flag.

Requirement / user storyImportanceNotes
AIRCALL VIA CRM
Client calls both incoming and outgoing
MUST HAVEAbility for calls to be made either via CRM or mobile phonconnected to CRM which then auto logs the call
CALENDLY
Discovery consultants currently book the Strategy session via calendly through the CRM which then auto updates the booked SS date and time field in the CRM and sends the client confirmation emails etc. After the SS, the WP also books the Property Selection via the calendly link in the CRM which again updates the CRM PS booked date and time etc. The contracts team also use calendly to book a contract signing session with the WP after EOI.
MUST HAVEFor discovery consultants to book strategy sessions with planners and for planners to book their property selections
FINANCE DATA COLLECTION
via lead record > fact find > property strategy tool / rollover > PWP Workbook. This document is automatically created (cloned via original doc which lives in g drive) by the CRM once the PEC updates the required financial details in the lead record. A folder is created with the fact find doc within it. Once the lead record is converted to a master opp, the folder link carries over also. The Discovery consultants and WP’s present this finance data collection doc to the client and update their sections accordingly. The DC and WP’s also snip sections from this document into the property weath plan pdf doc which is emailed to the client after the strategy session. Also important to not when the discovery consultant updates the clients financial info in the fact find, it backward updates the CRM.
MUST HAVEPart of the custom work to be competed. To be reviewed in April
Property Allocation and Selection Process and rules
The goal is to provide a prioritized, filtered list of stock options to the wealth planner based on client requirements (such as borrowing capacity and property type) right within the master opportunity record. Essential filters available on the master opp would include the maximum purchase price, the target state(s) for purchase, and the purchase type (SMSF or personal).
MUST HAVEUpgraded process for the system to provide property stock options based on specific strategy input into the CRM by planner to more effectively reserve stock options and ensure they are not reserving options which do not align with the customer's finance capacity.
Property Reservation Process and rules
Reservations could be made three days before the property presentation date and that the client must upload the Expression of Interest (EOI) within three hours of the appointment. If the EOI, ID documents, and other requirements are not submitted correctly and within the allocated time, the stock is automatically opened up to the next person in line.
MUST HAVEAs above.
EOI & Doc sent to Customer Process (using esignature app)
The current EOI process involves the wealth planner initiating a separate DocuSign EOI outside of Salesforce. integrate the ROI generation directly into the CRM, where the wealth planner could generate a real-time DocuSign document pre-populated with data from the master opportunity. This automation would ensure data accuracy, reduce data entry, and instantly notify the contracts team upon customer sign-off. Current App is docusign. However we may choose another app with direct connection to Hubspot.
MUST HAVECurrently the team have to manually import all of the information into DocuSign templates, which takes time and is not productive and also allows for human error.

6 requirements · 6 MUST HAVE.

05Field Mappings

107 fields in scope for this department.

Department-specific fields are inline. Fields living on the cross-department reference pages (Leads Fields, Opportunity Fields, Property Stock Fields) are filtered to those flagged "Needed by this department" in the source — expand the relevant block.

4. PWP 2

#SF ObjectHS ObjectSectionField nameData typeWhy / notesOptions
1First NameText
2Last NameText

Shared reference pages — filtered to this department

These fields live on the cross-department reference pages but were flagged as required by this department in the source.

Opportunity Fields
105 fields flagged for this department · out of 524 total on the page
Field labelAPI nameData typeSectionOptions / valuesNotes
1st Purchase Price Point_MO X1st_Purchase_Price_Point__cNumber(6, 2)
1st Purchase Type_MO X1st_Purchase_Type__cPicklist
2nd Purchase Price Point_MO X2nd_Purchase_Price_Point__cNumber(6, 2)
2nd Purchase Type_MO X2nd_Purchase_Type__cPicklist
3rd Purchase Price Point_MO X3rd_Purchase_Price_Point__cNumber(6, 2)
3rd Purchase Type_MO X3rd_Purchase_Type__cPicklist
4th Purchase Price Point_MO X4th_Purchase_Price_Point__cNumber(6, 2)
4th Purchase Type_MO X4th_Purchase_Type__cPicklist
5th Purchase Price Point_MO X5th_Purchase_Price_Point__cNumber(6, 2)
5th Purchase Type_MO X5th_Purchase_Type__cPicklist
6th Purchase Price Point_MO X6th_Purchase_Price_Point__cNumber(6, 2)
6th Purchase Type_MO X6th_Purchase_Type__cPicklist
AC Term Deposit Amount_MO AC_Term_Deposit_Amount__cCurrency(18, 0)
AC Term Deposit Notes_MO Income_Gen_Investor_Express_Comments__cText Area(255)
AC Term Deposit Outcome AC_Term_Deposit_Outcome__cPicklist
Account Email Account_Email_Cal__cFormula (Text)
Account Email Account_Email__cEmail
Account First Name Calc Account_First_Name_Calc__cFormula (Text)
Account Last Name Account_Last_Name__cFormula (Text)
Account Name AccountIdLookup(Account)
Account Name Email Account_Name_Email__cEmail
Account Name Mobile Account_Name_Mobile__cFormula (Text)
Account Phone Account_Phone_Cal__cFormula (Text)
Account Phone Account_Phone__cPhone
Activities required for next purchase_MO Activities_required_for_next_purchase__cLong Text Area(32768)
Activities required for next SMSF_MO Activities_required_for_next_SMSF__cLong Text Area(5000)
Available Cash for Deposits_MO Available_Cash_for_Deposits_MO__cCurrency(18, 0)
Available Funds Available_Funds__cCurrency(18, 0)
Balance in SMSF post rollover?\_MO Balance_in_SMSF_post_rollover__cCurrency(18, 0)
BC & Mulit Purchase Comments_MO Property_Purchase_Price_Comments__cLong Text Area(131072)
BC After This Purchase_MO Borrowing_Capacity_After_This_Purchase__cCurrency(18, 0)
BC following current purchases_MO BC_following_current_purchases__cCurrency(18, 0)
Booking Criteria Met_MO MO_Booking_Criteria_Met__cPicklist
Borrowing Capacity Notes_MO Borrowing_Capacity_Notes__cText Area(255)
Broker Quickli Link_MO Broker_Quickli_Link__cURL(255)
Client Concerns_MO Client_Concerns_MO__cText Area(255)
Client Lives (Region + State)\_MO Client_Lives_Region_State__cText(255)
Client monthly savings capacity_MO Client_monthly_savings_capacity__cCurrency(18, 0)
Closed Lost Cause Category_MO Closed_Lost_Description__cPicklist
Created By CreatedByIdLookup(User)
Current Equity Available Notes_MO Current_Equity_Available_Notes__cText Area(255)
Current Super Combined Balance_MO Current_Super_Combined_Balance__cCurrency(18, 0)
Delayed Purchase - Detailed Notes_MO Detailed_Reason_Why_Not_Active__cText Area(255)
Delayed Purchase Reason_MO Non_Active_Category__cPicklist
Discovery Consultant Name_MO Discovery_Consultant_Name__cPicklist
Discovery Session Booked with MO Discovery_Session_Booked_with_MO__cPicklist
Dreams (FORD)\_MO Dreams_FORD__cText Area(255)
EOI Processing Date_MO EOI_Processing_Date_MO__cDate
Estimated No of Property Purchases_MO Estimated_Number_of_Property_Purchases__cNumber(18, 0)
Estimated Rollover date_MO Estimated_Rollover_date__cDate
Expected Delayed Purchase Date:\_MO Expected_Reactivation_Date__cDate
Fact Find Sheet_MO Fact_Find_Sheet_MO__cURL(255)
Finance Application Notes_SO Finance_Application_Notes__cLong Text Area(100000)
Finance Broker_MO Finance_Broker__cPicklist
Finance Risk Action Items_MO Finance_Risk_Action_Items__cText Area(255)
Finance Risk_MO Tight_Deal__cCheckbox
First Purchase Opportunity_MO First_Purchase_Opportunity__cLookup(Opportunity)
Lost Opportunity Date_MO Lost_Opportunity_Date__cDate
Manager Override_MO Manager_Override__cNumber(2, 0)
Master Account Email Master_Account_Email__cEmail
Master Facility, Refi, Costs & Buffer_MO Refinance_Cash_Out_Comments__cText Area(255)
Max. Purchase Price - Personal Name_MO Max_Borrowing_Capacity__cCurrency(18, 0)
No. of EOI's Processed_MO No_of_EOI_s_Processed__cNumber(18, 0)
Notes to Planner_MO Notes_to_Planner__cLong Text Area(5000)
Number of Potential Purchases_MO Number_of_Potential_Purchases__cNumber(18, 0)
Number of Potential SMSF Purchases_MO Number_of_SMSF_Purchases__cNumber(18, 0)
Occupation (FORD)\_MO Occupation_FORD__cText Area(255)
Opportunity Owner Log_MO Opp_Owner_Log__cRich Text Area(32768)
Partner Email_MO Partner_Email_AC__cFormula (Text)
Partner Name_MO Partner_Name_AC__cFormula (Text)
Partner Phone_MO Partner_Phone_AC__cFormula (Text)
Planner notes to Portfolio Manager_MO Planner_notes_to_Portfolio_Manager__cText Area(255)
Planner To Be Assigned_MO Planner_To_Be_Assigned__cPicklist
Pre SS Closure Reason_MO Pre_SS_Closure_Reason__cPicklist
Preliminary Assessment Date_MO Preliminary_Assessment_Date__cDate
Preliminary Assessment Time_MO Preliminary_Assessment_Time__cTime
Previous Opportunity Owner_MO Previous_Opportunity_Owner__cText(100)
Property Selection Date_MO Property_Presentation_Date__cDate/Time
Property Selection Status_MO Property_Presetation_Status__cPicklist
Property Stock Name_MO Property_Stock_Name_MO__cFormula (Text)
Property Strategy Notes_MO Purchase_Strategy_Post_Strategy_Session__cLong Text Area(32768)
Property Type for Next Purchase_MO Property_Type_for_Next_Purchase__cText Area(255)
PWP Estimated Next Purchase Date_MO Client_Estimated_Next_Purchase_Date__cDate
PWP Workbook Completed?\_MO PWP_Workbook_Completed_MO__cText Area(255)
Re-Engagement Date_MO Re_Engagement_Date_MO__cDate
Recreation (FORD)\_MO Recreation_FORD__cText Area(255)
SMSF Appointment Date & Time_MO SMSF_Appointment_Date_TIme__cDate/Time
SMSF Appointment Outcome_MO SMSF_Appointment_Outcome__cPicklist
SMSF Consultant / Financial Planner_MO SMSF_Set_Up_By__cPicklist
SMSF Max Purchase Price_MO SMSF_Max_Purchase_Price__cNumber(18, 0)
SMSF Notes_MO SMSF_Notes__cLong Text Area(3000)
SMSF, Contributions and Top Ups_MO SMSF_Contributions_and_Top_Ups__cLong Text Area(32768)
SS Confirmation Call Date_MO SS_Confirmation_Call_Date__cDate
Strategy Session / PR Review Date_MO Coaching_Session_Date__cDate/Time
Strategy Session Booked with Strategy_Session_Booked_with_del__cPicklist
Strategy/PR Session Status_MO Coaching_Session_Status__cPicklist
Target No. of Pers. Purchases in PSS_MO No_of_Personal_Purchases_in_this_PSS__cNumber(18, 0)
Targeted No. of Purchases for Client_MO Targeted_No_of_Purchases_for_Client_MO__cNumber(18, 0)
Targeted No. of SMSF Purchases in PSS_MO No_of_SMSF_Purchases_in_this_PSS__cNumber(18, 0)
Targeted Number Of Sales_MO Targeted_Number_Of_Sales__cPicklist
Total Max Price Increase_MO Total_Max_Price_Increase__cNumber(16, 2)
When can client be contacted again?\_MO When_can_the_client_be_contacted_again__cLong Text Area(32768)
Why was this opportunity closed/lost?\_MO Detailed_honest_reason_why_this_opportun__cText Area(255)
WOM Opp Lost_MO WOM_Opp_Lost__cDate
WOM Referral Provided_MO Referral_Provided__cDate
06Validation Rules

37 Salesforce validation rules tagged to this department.

Each rule needs a HubSpot decision: keep as a property validation, replace with workflow, replace with required-field, or drop.

Rule nameError locationError messageOut-of-scope flag
Contract_Signing_by_Customer_must_fill Contract Signing Session Required?Pls populate this before saving settlement opp(This is client services)
AC_Term_Deposit_section_is_mandatory AC Term Deposit Amount_MOPopulate all fields in AC Term Deposit SectionOnly if broker has indicated an amount over 50K in funds available for term deposit (finance tab)
CONTRACT_SIGNING_MEETING_NOT_CONVERTED Contract Meeting Not Converted Reason_SOYou must complete the reason why they contract meeting was not converted(This is client services)
CS_WOM_INTRO_CALL_ACTIVITY Will this client provide a WOM?\_SOPlease complete the WOM fields(This is client services)
PWP_BOOKING_CRITERIA_MET Booking Criteria Met_MOUpdate whether or not this booking met the criteriaWhen marking SS outcome to any SAT outcomes.
Fields_cannot_be_edited_in_H_L_and_OTP Top of PageFields_cannot_be_edited_in_H&L_and_OTP for SALES TEAM MEMBER(This is client services)
GENERAL_PARTNER_ACCOUNT_CANT_BE_BLANK Top of PagePartner_Information_Cannot_Be_Empty(This is client services)
GENERAL_ACCOUNT_NAME_CANT_BE_BLANK Account NameAccount Cannot be Empty(This is client services)
PWP_PURCHASE_PRICE_AND_TYPE_FOR_6_SALES Top of PagePlease Update Purchase Price Point And Purchase Type For All 6 Targeted SalesBased on how many sales the planner has indicated will be sold to the client
PWP_PURCHASE_PRICE_AND_TYPE_FOR_5_SALES Top of PagePlease Update Purchase Price Point And Purchase Type For All 5 Targeted SalesBased on how many sales the planner has indicated will be sold to the client
PWP_PURCHASE_PRICE_AND_TYPE_FOR_4_SALES Top of PagePlease Update Purchase Price Point And Purchase Type For All 4 Targeted SalesBased on how many sales the planner has indicated will be sold to the client
PWP_PURCHASE_PRICE_AND_TYPE_FOR_3_SALES Top of PagePlease Update Purchase Price Point And Purchase Type For All 3 Targeted SalesBased on how many sales the planner has indicated will be sold to the client
PWP_PURCHASE_PRICE_AND_TYPE_FOR_2_SALES Top of PagePlease Update Purchase Price Point And Purchase Type For All 2 Targeted SalesBased on how many sales the planner has indicated will be sold to the client
PWP_PURCHASE_PRICE_AND_TYPE_FOR_1_SALE Top of PagePlease Update Purchase Price Point And Purchase Type For All Targeted SalesBased on how many sales the planner has indicated will be sold to the client
DISCOVERY_UPDATE_DREAMS_FOR_FORD_NOTES Dreams (FORD)\_MOPlease complete the field Dreams (FORD)
DISCOVERY_UPDATE_RECREATION_FOR_FORD Recreation (FORD)\_MOPlease complete the field Recreation (FORD)
DISCOVERY_UPDATE_OCCUPATION_FOR_FORD Occupation (FORD)\_MOPlease complete the field Occupation FORD
PWP_COMPLETE_THE_PROPERTY_WEALTH_PLAN Top of PagePlease complete the Property Wealth Plan section of this record after Property Selection Session is Converted. This information will help you and the Portfolio Management team follow up with the client for their next purchase.
PWP_FINANCE_RISK_NOTES_FOR_TIGHT_DEAL Finance Risk_MOYou must complete Finance Risk Action Items as you have identified this deal as a Finance Risk
BROKER_UPDATE_PROPERTY_WEALTH_PLAN PWP Estimated Next Purchase Date_MOPlease complete all fields in the PWP Information section
PWP_BROKER_SMSF_NEXT_PURCHASE_FIELDS Activities required for next SMSF_MOPlease fill out Activities required for next SMSF, Broker Estimated Next Purchase Date, BC following current purchases and Activities required for next purchase
PWP_UPDATE_SS_OR_PR_DATE_ON_CREATION Strategy Session / PR Review Date_MOYou just created a master opp. please update the Strategy Session/PR Date and Time
DISCOVERY_UPDATE_FAMILY_FOR_FORD_NOTES Family (FORD)\_MOPlease complete the field Family (FORD)
DISCOVERY_UPDATE_DC_NAME_ON_CREATION Discovery Consultant Name_MOPlease select a Discovery Consultant name
PWP_NUMBER_OF_EOIS_PROCESSED No. of EOI's Processed_MOPlease input No. of EOIs Processed
PWP_PROPERTY_PRES_PAST_NOT_OUTCOME Property Selection Status_MOPlease input the outcome of the Property Selection Session
PWP_STRATEGY_HELD_UPPDATE_PS_DATE Property Selection Date_MOPlease input a date into the the Property Selection Date field
PWP_PROPERTY_AND_ACQUISITIONS_SECTION Top of PagePlease complete all fields within the PROPERTY AND ACQUISITIONS section
PWP_DISCOVERY_CLOSED_NOTES_CONTACT_AGAIN When can client be contacted again?\_MOWhen opp is lost this field must be completed.
PWP_DISCOVERY_SMSF_APPT_DATE_AND_TIME SMSF Appointment Date & Time_MOPlease indicate the day and time for the SMSF Appointment.
DISCOVERY_UPDATE_PLANNER_TO_BE_ASSIGNED Planner To Be Assigned_MOPlease update the Planner to be assigned field
BROKER_UPDATE_PRELIMINARY_FINANCE_ASSES Top of PagePlease fill out all required fields in the Preliminary Finance Assessment section
PWP_UPDATE_DELAYED_PURCHASE_REASON Delayed Purchase Reason_MOIf the Master Opportunity Stage is changed to 'Delayed Purchase' Ensure Delayed Purchase Reason is updated
PWP_DISCOVERY_CLOSED_LOST_WHY_LOST Why was this opportunity closed/lost?\_MOWhen opp is lost this field must be completed.
PWP_DISCOVERY_CLOSED_LOST_CATEGORY Closed Lost Cause Category_MOWhen opp is lost this field must be completed.
PWP_DISCOVERY_CLOSED_LOST_DATE Lost Opportunity Date_MOWhen opp is lost this field must be completed.
PWP_UPDATE_DELAYED_PURCHASE_DATE Expected Delayed Purchase Date:\_MOIf the Master Opportunity Stage is changed to 'Delayed Purchase' Ensure Expected Delayed Purchase Reactivation Date is Updated.

37 unique validation rules.

07Reporting Requirements

6 dashboards / reports referenced.

#Report / dashboard + linked Salesforce records
1[PWP WEEKLY PERFORMANCE REPORT](https://d28000001hz6leaa.lightning.force.com/lightning/r/Dashboard/01ZOY000003yuFJ2AY/view)
2[SS PERFORMANCE DASHBOARD](https://d28000001hz6leaa.lightning.force.com/one/one.app#eyJjb21wb25lbnREZWYiOiJkZXNrdG9wRGFzaGJvYXJkczpkYXNoYm9hcmQiLCJhdHRyaWJ1dGVzIjp7ImRhc2hib2FyZElkIjoiMDFaMEswMDAwMDBYNHJsVUFDIiwiZGlzcGxheU1vZGUiOiJlZGl0IiwicmVmZXJyZXJJZCI6IjAwTzBLMDAwMDBCUFhzU1VBWCIsImRhc2hib2FyZE9yaWdpbmF0b3IiOiJuZXdSZXBvcnRSdW5QYWdlIn0sInN0YXRlIjp7fX0%3D)
3[PWP CLIENT DASHBOARD](https://d28000001hz6leaa.lightning.force.com/lightning/r/Dashboard/01ZOY000004mPMo2AM/view)
4[SALES WOM DASHBOARD](https://d28000001hz6leaa.lightning.force.com/lightning/r/Dashboard/01ZOY0000043zSr2AI/view)
5[QRT V QRT DASHBOARD](https://d28000001hz6leaa.lightning.force.com/lightning/r/Dashboard/01ZOY000005G3K12AK/view?queryScope=userFolders)
6[MAX PP DASH](https://d28000001hz6leaa.lightning.force.com/lightning/r/Dashboard/01ZIT000000X8A22AK/view?queryScope=userFolders)

6 reports/dashboards.

08Integrations

Third-party tooling used by this department.

ApplicationUsed by / purpose
CALENDLYAll PWPS
AIRCALLAll PWPS
GONGAll PWPS
GOOGLE SUITEALL PWPS
DOCUSIGN (if possible)ALL PWPS
09Security & Access

Permission matrix for this team.

ObjectWhoCreateReadUpdateDeleteView AllNotes
LeadDirector PWPsX XX XX XX
Customer AccountDirector PWPsX XX XX XX
OpportunityDirector PWPsX XX XX XXX
ReportDirector PWPsXX XXXX
DashboardDirector PWPsXX XXXX
10Open Actions

2 commitments still open.

ActionOwnerDeadlineRaised byStatus
Validation rules on opportunity. 'X' if not needed@Jim Chara4/17/2026@Chierag MattooOpen
Update business requirements section - 4 & 5@Jim Chara4/17/2026@Chierag MattooOpen

2 actions · all open in source.

11Out of Scope (Stage 1)

1 items parked.

Requirement / storyImportanceNotes
PWP WORKBOOK
System to generate client PWP workbook (wealth plan) PDF doc automatically
Nice to have

1 items parked for Stage 1.

12Parking Lot

Open questions awaiting decisions.

No parking-lot items captured for this department.

13Supporting Docs

External references linked from the source pages.

No supporting documents linked from the source pages.

14Cross-links

Other department discovery pages.

TranchePositionDepartment
Sales-side · Tranche 11/5Property Education Consultants (PEX)View →
Sales-side · Tranche 12/5Discovery TeamView →
Sales-side · Tranche 13/5Wealth Planning (PWP)You are here
Sales-side · Tranche 14/5Finalliance (Finance + Broker)View →
Sales-side · Tranche 15/5AcquisitionsView →
Back-office · Tranche 21/4ContractsView →
Back-office · Tranche 22/4SettlementView →
Back-office · Tranche 23/4AccountsView →
Back-office · Tranche 24/4Membership (+ Aircall)View →